Assistant Manager / Shift Manager

The Assistant Manager must be enthusiastic about retailing. This enthusiastic attitude must be reflected in all aspects of an Assistant Manager’s performance. The Assistant Manager is responsible to work with the Store Manager to maximize Sales and Profits of their store. Through leadership and supervision, the Assistant Manager will be responsible for the proper coverage of the store during operating hours, the management and coordination of the operations of their store, and to have knowledge of all aspects of retailing. He/She will consistently provide our customers with the highest level of service possible and assist the Store Manager in achieving budgeted revenue and expense goals.

An Assistant Manager’s responsibilities include but are not limited to the following:

• Instill in employees the meaning and importance of customer service

• Promote and monitor quality service among staff through training and by acting as a positive role model

• Assist the Store Manager in formulating the annual business plan

• Maintain staff awareness of sales goals

• Assist in protecting Company assets through promoting awareness of Loss Prevention

• Maintain a clean and well organized work area

• Assist in by scheduling and overseeing the inventory process in the store

• Inspire employee so that each person contributes to the productivity of the store

• Motivate and develop staff

• Oversee new hire training for new employees

• Support an “open door” policy where employees are free to express their concerns and feelings without fear of retribution or ill will

• Ensure that the store is in compliance with all employment, state and federal laws, including wage and hour, human rights, and equal employment opportunities

• Maintain safe working conditions for employees and customers; resolve safety concerns quickly

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Sales Associate

The Sales Associate must possess a friendly demeanor. Smiling is second nature. Working hard and team play are kept consistent with the Sales Associate’s interest of the retail environment.

A Sales Associate's responsibilities include but are not limited to the following;

• Provides all customers with prompt and courteous service

• Knowledgeable about merchandise, and offers recommendations to customers

• Frequently engages in cashiering, stocking merchandise and supplies, inventory, cleaning, and merchandising

• Assists team members in maintaining a ready-for-business store appearance at all times

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Customer Service Associates

The Customer Service Associate must possess a friendly demeanor and have the ability to solicit and increase sales by using various suggestive selling techniques, e.g. multiple quantity and companion item upgrades, superior quality upgrade, product information, and product sampling. Smiling and approaching customers is second nature. Most Customer Service Associates are bilingual and are able to accommodate the diversity of languages spoken by our customers. Working hard and team play are kept consistent with the Customer Service Associate’s interest of the retail environment.

The Customer Service Associate provides all customers with prompt and courteous service, is knowledgeable about merchandise, and offers recommendations to customers. He/She spends 90% or more of his or her time interacting with customers, i.e. familiarizing customers with our merchandise, giving product information, suggesting additional merchandise to purchase based on the customer’s needs and wants, and being an Ambassador of ABC Stores who encourages return visits.

Qualification for all positions:

• Excellent communication skills

• Be able to read, understand, speak, and write the English language

• Comprehension and knowledge in basic math calculations

• Perform arithmetic functions, including percentages and decimals

• Ability to utilize cash register after training

• Be able to read and understand instructions

• Visual clarity and eye-hand coordination

• Be able to lift up to 30 pounds

• Be able to stock shelves and coolers

• College education or previous management experience recommended for Assistant Management positions

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